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Sales Policy

  • Freight Policy: FOB El Paso Tx. All freight is invoiced and can only be deducted for orders exceeding $1,000 within the continental USA with payment received within established terms. 
  • Minimum order requirements are $500 for domestic orders and $1,000 for international orders. 
  • First time domestic orders are prepaid pending approval by UFP Technologies/DesignNail of a completed credit application. All international orders are prepaid via credit card or bank transfer (subject to additional charges) prior to shipment 
  • Visa, MasterCard and American Express credit card payments are accepted. 
  • All claims for damages, shipping errors, or nonconforming products must be made within five (5) business days of receipt order. 
  • All returns must be made within thirty (30) days of receipt of order and require prior return authorization from UFP Technologies/DesignNail. Authorized returns of salable goods are subject to a 20% restocking charge. 
  • Custom manufactured parts and printed parts can ship plus or minus ten percent (+/-10%) of order quantity and are NOT RETURNABLE.